Awesome Phone Repair
ITShop prides itself on providing great solutions and doing great repairs.
We believe in providing value and service within everything we do.
We believe we’re a little different from you typical computer store,
so what can we do for you!
Professional Repair Technicians
Your Device in Safe Hands
Here at the ITShop we repair hundreds of devices a month, so rest assured you’re in safe hands when booking in a new repair.
ITShop Staff are capable of repairing any electronic device on the market now and those manufactured in the last 10 years. We have all the right tools for the job so we can open up your device, repair it and assemble it all back together without anyone ever knowing it had been touched.
My laptop with Windows 10 had a 'dizzy fit' overnight where it decided it would not connect to my phone hotspot. A trip down to the IT Shop, and busy as they were, they had a quick look to see if it was a major problem or not. Fortunately, it was a minor issue, and fixed in 5 minutes with no charge. What more could you ask for. Great service!
Huge Thank you to the staff at ITShop Caloundra. I received fantastic service and they were more then helpful. I bought my HP Pavilion computer in after it had major issues. They were upfront about costs and when the repair did not cost as much as quoted I was informed immediately and my computer is back up and running better then before. Really appreciate the honesty and friendly service. Thank you.
I recently damaged my phone and couldn't unlock it with the password to get access to all my unsaved photos etc. After discussing options for a while they had a great idea to connect a wireless keyboard and mouse via a micro usb adapter and I was then able to unlock it and remove the password. The phone was beyond repair but at least I was able to recover everything I needed. I was also pleasantly surprised they didn't charge me anything even though I offered. Great service from a local small business.
Absolutely professional. I am retired and only know basic computing. Nick, the store manager, has been so patient with me through numerous IT problems both with both my laptop and iPhone. He even loaded my app so I can get kindle audio! We live in both Caloundra and Brisbane and the it shop in Caloundra surpasses any service we can access in Brisbane or Sydney. So Nick and team - 5 STARS
Keep up to date with us
Don’t be afraid to ask!
Frequently Asked Questions
My Device Doesn’t Switch On
An electronic device not switching on can be the result of many things. Most commonly there is a fault with the mainboard or the battery. We can diagnose a range of issues and replace only what's needed to be.
My Touchscreen Doesn’t Work
Many touchscreens won't work if the device has been a victim to a heavy fall or if the device has previously been 'repaired' and a genuine screen wasn't used in the replacement. All our replacement parts come with a 6 month warranty.
Flushed My Phone Down the Toilet
That was a bit silly, wasn't it? Some believe putting the device in a bag of rice will solve all your problems. But this isn't true and sometimes the damage has already been done.
What Happens if You Can’t Fix My Device?
If we can't fix your device we will get in touch with you to discuss your options. We can either offer you a replacement device for a cost, or we can return the device to you and refund your service charge.
Is The Postage Insured When You Send Back My Device?
Every device that leaves our store comes with a €1,000 minimum insurance cover, so rest assured you won't be out of pocket if the worst happens. We also recommend insuring the mail to the value of your phone when you send it in for repairs.
Can I Deliver My Device For Repairs?
Of course, we take deliveries of broken devices as well as online bookings for device repairs.